In UX, build Team Empathy
How soft skills can expand our ability to thrive in the UX environment
In the post-pandemic world, much has changed about our work places. We have mastered the art of zooming, the art of meeting on camera anywhere and anytime, and the art of insightful messaging.
We’ve set up work cocoons at home, whereever we found a nook of privacy. We’ve invested in internet upgrades, and possibly even hooked up extra super monitors to our laptop. We’ve learned a great deal of new hard skills!
Our understanding of team structure has also expanded exponentially. We are plugged in with colleagues hundreds of miles away, in different zime zones and countries. Team work is more crucial than ever.
But what about our empathy skills?
Empathy, kindness, generosity, compassion, and wisdom are all qualities great leaders develop in their lives and careers. These soft skills come with practice, experience, and exposure to the unexpected.
By definition, empathy embodies the ability to not only share another person’s motivations, goals, preferences, delights, but also mirroring their pain points, needs, frustrations, complaints, difficulties, obstacles, fears, anxieties, inabilities, and disappointments.
