A user journey map integrates identifiable steps, from actions, tasks, feelings, to areas of improvements.

How to build a user journey map in UX

Defining user goals, tasks, feelings, and areas of improvement

User journey maps complement user personas and user stories. Like a road map, a user journey map defines the strings of experiences users on their journey to reach their intended goal.

Think of the 3-tiered user definition, persona, user story, journey map, like a book…